Refund policy

Refunds and Returns Policy

Effective Date: Sep 2023

Thank you for shopping with Paw Sister Society. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refunds and returns policy, please contact us at PawSisterSociety@gmail.com.

Refund Policy

  1. Eligibility for Refunds:

    • We offer refunds for eligible items within 14 days from the date of purchase.
    • To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as when you received it.
    • Some products or services may not be eligible for refunds. Please refer to the specific product or service description for details.

  2. Initiating a Refund:

    • To request a refund, please contact our customer support team at PawSisterSociety@gmail.com.
    • Provide your order number and a clear reason for the refund request.
    • We will review your request and respond within 2 business days.

  3. Refund Process:

    • If your refund is approved, it will be processed within 2 business days.
    • The refund will be issued to the original payment method used for the purchase.

Return Policy

  1. Eligibility for Returns:

    • We accept returns for eligible items within 14 days from the date of purchase.
    • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it.
    • Some products or services may not be eligible for returns. Please refer to the specific product or service description for details.

  2. Initiating a Return:

    • To request a return, please contact our customer support team at PawSisterSociety@gmail.com.
    • Provide your order number and a clear reason for the return request.
    • We will review your request and respond within 2 business days.

  3. Return Process:

    • If your return is approved, we will provide instructions for the return shipping or item pickup.
    • Once we receive and inspect the returned item, we will process your return within 2 business days.
    • The refund will be issued to the original payment method used for the purchase.